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The authors; Contents; Introduction; Knowledge management map; 1 Introduction to knowledge management; 2 Knowledge management - the systems dimension; 3 Knowledge management - the people dimension; 4 Knowledge management - the organisational dimension; 5 Conclusion; Appendix 1 Case studies; Appendix 2 Summary checklist: Introduction to knowledge management; Appendix 3 Summary checklist: Knowledge management - the systems dimension; Appendix 4 Summary checklist: Knowledge management - the people dimension; Appendix 5 Summary checklist: Knowledge management - the organisational dimension
Appendix 6 ReferencesAppendix 7 Further reading
At last, a truly practical guide on how to identify, gather and harness the knowledge in your organisation. An expert but jargon-free guide to enable you to manage the knowledge in your organisation successfully - to identify, gather and use that knowledge to maximum advantage. Organise and manage all your knowledge resources properly and you will: - increase productivity - reduce expensive mistakes - achieve your objectives more quickly - differentiate yourselves from others This is a no-nonsense explanation of what KM is, what it can do for your organisation and what you need to know and do.