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Cover; Contents; List of Figures and Tables; Series Editor's Preface; List of Contributors; Notation; 1 Six Kinds of Applied Conversation Analysis; 2 'Some' versus 'Any' Medical Issues: Encouraging Patients to Reveal Their Unmet Concerns; 3 Changing Interactional Behaviour: Using Conversation Analysis in Intervention Programmes for Aphasic Conversation; 4 Improving Response Rates in Telephone Interviews; 5 Improving Ethnic Monitoring on a Telephone Helpline; 6 Working with Childbirth Helplines: The Contributions and Limitations of Conversation Analysis
7 Simulated Interaction and Communication Skills Training: The 'Conversation-Analytic Role-Play Method'8 Should Mandatory Jobseeker Interviews be Personalised? The Politics of Using Conversation Analysis to Make Effective Practice Recommendations; 9 Giving Feedback to Care Staff about Offering Choices to People with Intellectual Disabilities; 10 Reflecting on Your Own Talk: The Discursive Action Method at Work; 11 Conversation Analysis Applied to User-Centred Design: A Study of Who 'The User' Is
12 A Psychoanalyst's Reflection on Conversation Analysis's Contribution to His Own Therapeutic TalkReferences; Author Index; Subject Index
Much of everyday work is done through talk between practitioner and client. Conversation Analysis is the close inspection of people's use of language in interaction. The work reported in this collection shows how CA can be used to identify, and improve, communicative practices at work.